The Role And Importance Of A Marketing Department
So many companies invest in the process of helping different teams and departments work together across team lines. In our comprehensive guide, we break down what cross-departmental collaboration is, why it’s crucial to any modern business, and concrete steps you can take to improve it in your company. This includes formalized meetings as well as the kind of “quick hits” Herrera mentioned above. Keeping in regular contact will help you align your efforts, stay on your timeline, and catch potential problems early. But it also has an emotional impact, too; keeping teammates invested in your project. A project that directly benefits multiple departments will maximize the impact of the campaign, while also helping each team justify using their time and labor.
Most importantly, ensure you have the right team because these employees will determine your department’s success. If you are a small to medium sized business (SMB), your marketing department will likely have fewer workers carrying out multiple marketing responsibilities. This expectation is primarily due to the growing recognition of a marketing department’s role in promoting business growth. For instance, a McKinsey survey found that 83% of CEO participants relied on marketing to meet their growth plan.
Why marketing and HR need to work together
If you want a stable of loyal customers, high customer lifetime values, and to meet aggressive growth goals, you need to eliminate silos. In 2022, no matter what industry you’re in, it’s important that your internal teams and departments are on the same page. You can lose a lot of potential productivity if your teams are disjointed, working in different tools, and not sharing information on projects and customers.
- Learning what content is driving sales can help marketing create more like it in the future.
- Without cross-department collaboration, your business may never reach its full potential.
- In order to ensure a successful and mutually beneficial joint marketing campaign, the partners should choose the right partner who shares a clear and shared vision of the campaign’s goals, audience, and value proposition.
For example, many sales and marketing teams struggle with a lack of collaboration. But well-aligned sales and marketing teams generate on average 208% more revenue from marketing activities. Cross-departmental collaboration (or interdepartmental collaboration) is when your employees come together and work toward a shared company goal across team lines.
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This way the marketing content is created with sales in mind, and sales will give as much information to marketing as possible to help them succeed. With Databox you get access to free dashboard templates to help you monitor, track and report on the performance of your marketing and customer service teams. So if you want to deliver a more personalized purchasing experience for your customers, make sure to improve the collaboration between your sales, marketing, and customer service departments.
Keep in mind that these objectives you set should encourage departments to work together and communicate their findings with each other to reach a common goal. If you want to facilitate cross-department collaboration, you need to establish regular communication between departments to ensure everyone is on the same page. Without regular, open communication between departments, you’ll likely struggle to get anything done within your organization. Finally, it is a great opportunity to focus on core business activities, while others do secondary tasks.
Read more about The importance of marketing and support departments joint work here.